Our Parrot's Health

We Exotic Bird Shop guarantee that there are no disease or parasites symptoms at the time of sale and that our birds have complete health. This means that our birds are free of viral infections, pathogenic bacterial infections, fungal infections, and congenital defects.

All birds come with a 72-hour limited health guarantee. If not we will replace the bird or give a full refund on the purchase price if proven not to be healthy at the time of sale. Once a bird leaves our home, circumstances and conditions are beyond our control, therefore we cannot guarantee the birds beyond this 72-hour period. If your avian veterinarian performs a health examination within the allotted time period (72 hours) and discovers a problem too costly to cure, or a problem that cannot be cured, we will replace the bird with one of the same kind of value, or buy the bird back For that you must relinquish the bird back to me with a letter from the vet explaining the nature of the illness. This letter must be on the vet’s official letter pad with a vet rubber stamp seal. The bird will be replaced or a refund of the full purchase price will be made.

Health Insurance and Guarantee

It is understood that Exotic Birds Shop will in no way be responsible for any veterinarian medical bills, including charges for a necropsy, or refund of any shipping charges if the bird was originally shipped to you. Buyer also understands that if the leg band is removed from the bird, the Health Guarantee is null and void. The veterinarian must reference band number with the reason why the band removed when explaining any disease or cause of death.

The health of the bird is guaranteed for 3 days through examination by an AVIAN CERTIFIED veterinarian at the discretion and expense of the buyer. If the bird is found to be of unsatisfactory health and written documentation from a licensed, AVIAN CERTIFIED veterinarian is presented, the buyer will immediately deliver the bird to the breeder and receive a full refund of the purchase price of the bird. This documentation must include band number and species. The breeder will not be responsible for any expenses incurred by the buyer during this time or for costs to return the bird to the breeder.

In the unlikely event of death within twelve (12) days of the buyer taking possession, the bird must be wrapped in paper towels, placed in a plastic bag, and refrigerated, (not frozen), until a necropsy can be performed, by a qualified, licensed Avian Veterinarian within seventy-two hours after death. All reports must be sent to our veterinarian, and include band number and species. If necropsy proves beyond doubt, that death occurred from problems originating prior to the sale a replacement baby will be offered from the next available clutch of the original species. The cost of the necropsy will be provided to the buyer. The breeder will not be responsible for any other expenses and takes no responsibility for problems occurring in other birds, as per clause 3(a), the bird must be quarantined and it is the buyer’s responsibility to do so.

The guarantee is void if all the following requirements are not followed:

  • The bird must be quarantined away from all other birds and an examination by an Avian Certified Veterinarian must be done within 24 hours after possession.
  • If you currently have other birds or have had birds in the same environment within the past year, you must provide documentation of their health and past medical history. The reason for this is that many viruses can stay in the environment for many months after an infected bird is removed.